Return & Refund Policy

We want you to be happy with your purchase from Hanumat Homes. This policy explains how returns, exchanges and refunds work.

1. Return window

You can request a return within 7 days of delivery. After that, we are unable to accept returns, except where the law gives you more time.

2. What can be returned

• Items that are unused, unwashed, undamaged and in their original packaging with tags and accessories.
• Items that arrived damaged, defective or different from what you ordered. Please tell us within 48 hours of delivery and share clear photos.

Some items cannot be returned for hygiene or safety reasons (for example innerwear, personalised or made-to-order goods, perishables, and items marked as non-returnable on the product page).

3. How to return

1. Sign in to your account, open the order and choose Request a return - or email sourabhdhingra@gmail.com with your order number and reason.
2. We review the request and arrange a pickup or tell you where to send the item.
3. Pack the item securely with all its original contents.

4. Refunds

• After the returned item reaches us and passes a quick check, we refund the amount paid for it.
• Prepaid orders are refunded to the original payment method. Banks and payment providers usually take 5-10 working days to show it.
• Cash on delivery orders are refunded by bank transfer or UPI to the details you give us.
• If an item is returned because of our error, we also refund the shipping charge you paid. Otherwise return shipping may be deducted where we arranged the pickup.

5. Exchanges

If you want a different size or colour, request a return and place a new order, or write to us and we will help if the item is in stock.

6. Cancelling an order

You can cancel an order before it is shipped by contacting sourabhdhingra@gmail.com. Prepaid orders cancelled before shipping are refunded in full.

7. Need help?

Write to sourabhdhingra@gmail.com or call 9958304454 and we will sort it out.